Resume
Skills, Awards & Certifications
Multilingual
Fluent in English, Spanish, Tamil, Malayalam and have basic knowledge of French
Proficient in multiple tools and software
Optimal Workshop, GatherContent, Microsoft Office, Asana, Trello, Google Analytics, Google Suite, Drupal, Wordpress, Hootsuite
Certifications
Hootsuite Social Media Certification; Google Analytics Certification
Awards
- Go Global Award | May 2014
- Golden Key International Honour Society | September 2014
- ARA (Arts Research Abroad) Award | May 2017
Experience
University of British Columbia (UBC) / User Experience (UX) Assistant
JUNE 2017 - SEPTEMBER 2017, Vancouver, BC
- Assisted in the development of user research processes and
methodologies. - Collaborated on planning and conducting user research for in-person
and online studies, data gathering and analysis. - Assisted in recruiting suitable participants and planning user testing
sessions. - Summarized data, creating reports and presenting findings to the
wider team to help determine the design direction for projects. - Participated in design sprints to act as the voice of our users.
- Conducted web content audits and inventories.
- Gathered insights and make recommendations based on analysis of non-
UBC websites and web design frameworks (competitive analysis). - Participated in Communications & Marketing project planning
exercises. - Assisted in compiling web analytics reports to augment user research
findings. - Brainstormed, planned, and contributed to developing new features and continuously improve UBC’s brand
- Analyzed web data and conduct usability tests to assist with design and content iterations
- Created learning resources and templates for ongoing and future usability studies
- Tools used: Sketch, Illustrator, Optimal Workshop, Asana, Slack
European Union Study Tour / Participant
MAY 2017, Brussels, Belgium
- Received the Arts Research Award (ARA) from University of British Columbia
- Engaged with various organizations within the European Union such as the European Commission, European Parliament, Court of Justice of the European Union
- Researched and presented a seminar to fellow participants on "Populism in the EU"
RunGo App / Content & Communications Strategist
JULY 2015 - MAY 2017, Vancouver, BC
RunGo is a running app that provides voice navigation for your runs
- Curated copy for RunGo App on iPhone, Android and Apple Watch
- Collaborated with UX designer and developers to craft copy for new features
- Edited and proofread content created by other team members
- Developed user onboarding document for RunGo ambassadors
- Cultivated relationships between users and ambassadors through ambassador program
- Wrote and edited press releases and sponsored content as well as created presentation packages and pitch decks
- Honed technical writing through working on SR&ED report
- Managed and developed RunGo’s partnerships with Apple, hotels and running stores
Tools used: Slack, Asana, Google Drive, Unbounce, Wordpress, Hootsuite, Google Analytics
University of British Columbia (UBC) / UBCevents Communications Assistant
SEPTEMBER 2016 - APRIL 2017, Vancouver, BC
- Curated events for different university audiences: students, general public, faculty and staff, and alumni and visitors
- Worked with the UBCevents "This Week at UBC" team to highlight events
- Engaged UBC audiences via Twitter and other social networking platforms
- Tools used: Wordpress, Trello, Slack, Hootsuite
University of British Columbia (UBC) / Communications & UX Assistant
SEPTEMBER 2015 - JUNE 2016, Vancouver, BC
- Liaised with UX Strategist, UX Designer and content strategists to conduct user tests to improve UBC student-facing site
- Specific user research projects worked on: UBC Jumpstart, UBC Experiential Learning
- Curated content for UBCfyi blog and UBCfyi newsletter
- Managed content on UBC student-facing site
- Tools used: Drupal, Slack, Trello, Confluence, Hootsuite, Google Analytics
Vancouver Latin American Film Festival / Youth Jury
SEPTEMBER 2015, Vancouver, BC
- Handpicked to be one of 10 Youth Jury members
- Watched a selection of 8 films from the New Directors' Category to decide the Youth Choice Award 2015
Mindset Social Innovation Foundation / Research Assistant
JANUARY 2014 - SEPTEMBER 2015, Vancouver, BC
Mindset is an organization that focuses on improving global problems through social innovation
- Provided assistance through research and community outreach in their healthcare innovation project, Access Our Medicine, resulting in a significant increase in the worldwide awareness of the project (Almost 100,000 signatures collected from around the world at the moment)
- Prepared translation files to reach out to Spanish speaking communities around the world
- Coordinated and collaborated with project manager to review translation process and effectively reach out to these communities
- Worked effectively with Executive Assistant to collate quantitative data and update databases
Education
University of British Columbia / BA International Relations, Commerce Minor
SEPTEMBER 2013 - SEPTEMBER 2017, Vancouver, BC
Universidade de Santiago de Compostela / Spanish
JUNE 2014 - SEPTEMBER 2014, Santiago de Compostela, Spain