Resume

Multilingual

Fluent in English, Spanish, Tamil, Malayalam and have basic knowledge of French

Proficient in multiple tools and software

Optimal Workshop, GatherContent, Microsoft Office, Asana, Trello, Google Analytics, Google Suite, Drupal, Wordpress, Hootsuite

Certifications

Hootsuite Social Media Certification; Google Analytics Certification

Awards

University of British Columbia (UBC) / User Experience (UX) Assistant

JUNE 2017 - SEPTEMBER 2017, Vancouver, BC

Assisted in the development of user research processes and
methodologies.
Collaborated on planning and conducting user research for in-person
and online studies, data gathering and analysis.
Assisted in recruiting suitable participants and planning user testing
sessions.
Summarized data, creating reports and presenting findings to the
wider team to help determine the design direction for projects.
Participated in design sprints to act as the voice of our users.
Conducted web content audits and inventories.
Gathered insights and make recommendations based on analysis of non-
UBC websites and web design frameworks (competitive analysis).
Participated in Communications & Marketing project planning
exercises.
Assisted in compiling web analytics reports to augment user research
findings.
Brainstormed, planned, and contributed to developing new features and continuously improve UBC’s brand
Analyzed web data and conduct usability tests to assist with design and content iterations
Created learning resources and templates for ongoing and future usability studies
Tools used: Sketch, Illustrator, Optimal Workshop, Asana, Slack

European Union Study Tour / Participant

MAY 2017, Brussels, Belgium

Received the Arts Research Award (ARA) from University of British Columbia
Engaged with various organizations within the European Union such as the European Commission, European Parliament, Court of Justice of the European Union
Researched and presented a seminar to fellow participants on "Populism in the EU"

RunGo App / Content & Communications Strategist

JULY 2015 - MAY 2017, Vancouver, BC

RunGo is a running app that provides voice navigation for your runs

Curated copy for RunGo App on iPhone, Android and Apple Watch
Collaborated with UX designer and developers to craft copy for new features
Edited and proofread content created by other team members
Developed user onboarding document for RunGo ambassadors
Cultivated relationships between users and ambassadors through ambassador program
Wrote and edited press releases and sponsored content as well as created presentation packages and pitch decks
Honed technical writing through working on SR&ED report
Managed and developed RunGo’s partnerships with Apple, hotels and running stores
Tools used: Slack, Asana, Google Drive, Unbounce, Wordpress, Hootsuite, Google Analytics

University of British Columbia (UBC) / UBCevents Communications Assistant

SEPTEMBER 2016 - APRIL 2017, Vancouver, BC

Curated events for different university audiences: students, general public, faculty and staff, and alumni and visitors
Worked with the UBCevents "This Week at UBC" team to highlight events
Engaged UBC audiences via Twitter and other social networking platforms
Tools used: Wordpress, Trello, Slack, Hootsuite

University of British Columbia (UBC) / Communications & UX Assistant

SEPTEMBER 2015 - JUNE 2016, Vancouver, BC

Liaised with UX Strategist, UX Designer and content strategists to conduct user tests to improve UBC student-facing site
Specific user research projects worked on: UBC Jumpstart, UBC Experiential Learning
Curated content for UBCfyi blog and UBCfyi newsletter
Managed content on UBC student-facing site
Tools used: Drupal, Slack, Trello, Confluence, Hootsuite, Google Analytics

Vancouver Latin American Film Festival / Youth Jury

SEPTEMBER 2015, Vancouver, BC

Handpicked to be one of 10 Youth Jury members
Watched a selection of 8 films from the New Directors' Category to decide the Youth Choice Award 2015

Mindset Social Innovation Foundation / Research Assistant

JANUARY 2014 - SEPTEMBER 2015, Vancouver, BC

Mindset is an organization that focuses on improving global problems through social innovation

Provided assistance through research and community outreach in their healthcare innovation project, Access Our Medicine, resulting in a significant increase in the worldwide awareness of the project (Almost 100,000 signatures collected from around the world at the moment)
Prepared translation files to reach out to Spanish speaking communities around the world
Coordinated and collaborated with project manager to review translation process and effectively reach out to these communities
Worked effectively with Executive Assistant to collate quantitative data and update databases

University of British Columbia / BA International Relations, Commerce Minor

SEPTEMBER 2013 - SEPTEMBER 2017, Vancouver, BC

Universidade de Santiago de Compostela / Spanish

JUNE 2014 - SEPTEMBER 2014, Santiago de Compostela, Spain